Posts tagged “remote assistance”.

Remote Assistance – VNC and your Firewall

Check the Personal Firewall settings on the PC (it may block the incoming ports that are used by VNC).

If the PC is behind a router or firewall, you may need to enable port forwarding.

The picture below shows port forwarding on a SpeedTouch modem:

NAPT

More information about NAPT mode for SpeedTouch gear is available on the SpeedTouch posts.

Remote Assistance – VNC

The setup of a PC for Remote Assistance becomes alsmost as important as a good backup policy. Although granting access to your system may create security threats, temporary connections can be made without too many compromises.

VNC is a good Freeware software that helps you around on different OS platforms. In most cases only Component One will suffice to get the job done:

Component One: Install TightVNC or http://www.uvnc.com/index.html

Check here if your VNC Server is running and can be accessed from the Internet.

If you have any questions, check VNC FAQ-o-Matic

Check also my post on port forwarding with VNC.

Component Two: Install No-IP (optional)

For easy retrieval over the Internet, assign a DNS name to your PC. No-IP offers a free dynamic DNS support.

Component Three: Install Putty (optional)

If you are concerned about the security, you may get TightVNC and Putty to work

Remote Assistance – the easy way with Microsoft (XP and Vista)

To offer remote support you may use the Remote Assistance built in with XP and Vista. In this example an XP PC requested the assistance from a Vista PC.

First, make sure remote assistance is enabled: check the configuration settings and system properties.

Start the ‘Remote Assistance’ programme (Hulp op Afstand). Select ‘Invite someone to help’ (Iemand uitnodigen om te helpen).

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This action will send a file (by email) to the person and the pc that will access your pc remotely.

You will need to give the email address of the person that will logon to your pc and define a temporary password (only for one session).

Once the person has received the file with the credentials, he/she can open the file and will be prompted for the password.

Note that the credential file will only be valid for a short while.

If the remote person wants to get control of the pc (Demander le contrôle), then this needs to be granted.

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Read more about using Remote Assistance on the Microsoft website

Remote Assistance – TeamViewer

Remote Assistance the easiest way with TeamViewer (XP, Vista and MacOS)

To offer remote support over the Internet for users at home behind firewalls and/or NAT routers, you may use the Remote Assistance software.

Follow the steps below to download the client software and start the remote assistance client software on your computer:

1. Download the TeamViewer QuickSupport client

This ‘thin client’ software is available for Windows and MacOS in different languages on the TeamViewer download pages.

Select For the instant customer: TeamViewer QuickSupport (see picture below)

you may click these links for direct download of this client in English or Nederlands or Español

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2. Run the application (Exécuter – Uitvoeren)

once the download has been finished, execute the file and grant the operating system and firewall the rights to execute

the firewall and Vista defender module will show a security warning and ask your confirmation to run this application

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when you execute the client software in Windows Vista, you will need to validate to authorise the execution of the application

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the first time that the application runs, the firewall will request the authorisation to open the necessary ports

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3. communicate the >ID< and >Password< to your helping partner

the client software will retrieve an ID and associated Password, which is required by your Helpdesk or helping partner

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communicate the ID and Password to the ‘calling’ partner and wait for the connection to be established


4. (Install and) Run the TeamViewer client on the ‘support’ site

To establish a connection you will need the full version which connects to TeamViewer QuickSupport (for instant support).

The ‘calling’ partner needs to run the TeamViewer (full version) client and enter the ID and Password to connect.

This software is available for Windows and MacOS in different languages on the TeamViewer download pages.

Select For the supporter: TeamViewer (full version) (see picture below)

you may click these links for direct download of this client in English

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