Posts tagged “outlook”.

Outlook does not open because of damaged .ost file

ostA Microsoft Exchange hosted mailbox uses an .ost file to replicate and store local data in Outlook. Outlook will not open if the .ost Offline Folder file is damaged. In this case you can either try to repair the .ost file or delete it and resynchronise the data.

To repair the .ost file you must use the OST Integrity Tool: scanost.exe which located in your Program Files folder. You can find more information on the Microsoft support pages.

To create a new .ost Offline Folder file you first have to locate and delete the damaged .ost file. You can find more information about the location of the .ost file on the Microsoft support pages. After the .ost file has been deleted, you may create a new file to make Outlook work properly:

  1. On the Tools menu, click E-mail Accounts, click View or change existing e-mail accounts, and then click Next.
  2. In the list, click Microsoft Exchange Server, and then click Change.
  3. Click More Settings.
  4. Click the Advanced tab, and then click Offline Folder File Settings.
  5. Click Disable Offline Use.
  6. In the File box, type the path to the file you want to use as the new .ost file. The default file name is outlook.ost. If this file name already exists, you are prompted for a new name.



Hyperlinks in Outlook do not open

Hyperlinks in Outlook messages do not open

Links in outlook messages may stop working. This often happens when a browser has been removed or added.

Microsoft has recognized this problem and provides a fix for this.

Registry fixes are also available from

Smartphone email settings

Smartphone email settings

Former Narfum IT Services users should use the following settings on their smartphone (iPhone or Android):

Incoming Mail Server Settings (to receive emails)

  • user name (login): <your email address> (use the primary email address like ‘’ and not an alias)
  • password: <your password>
  • server (POP3):
  • port: 993
  • security type: SSL/TLS

Outgoing Mail Server Settings (to send emails)

  • server (SMTP):
  • port: 587
  • security type: STARTTLS
  • you must use SMTP Authentication: Require sign-in
  • loginnaam: <your email address> (use the primary email address like ‘’ and not an alias)
  • password: <your password>


Microsoft Outlook 2007 with GMAIL and AVAST

Microsoft Outlook 2007 with GMAIL and AVAST

Since both GMAIL and AVAST (Anti-Virus) both use SSL, you need to tweak the account settings in Microsoft Outlook to make your authentication work.

In summary:

use the standard settings for a gmail account in Outlook and configure the SSL settings for a gmail account in Avast

Microsoft Outlook 2007 with GMAIL accounts

Microsoft Outlook 2007 with GMAIL accounts

Using a GMAIL account in Outlook requires specific settings both in the client and your account settings:

GMAIL Account Settings:

– make sure that IMAP/POP SUPPORT is enabled in your GMAIL Account settings (Forwarding and POP/IMAP)

note: ‘Enable POP’ will work as well but does not offer the folder views from the GMAIL server

OUTLOOK 2007 Account Settings:

– follow these recommendations to configure your Outlook Account settings

note: if you have opted for POP3, use the settings below:

Incoming Mail:

Outgoing Mail:

Account Name: (Note that it is your full email address)

enable “My server requires authentication”

Gmail doesn’t use default ports, the ports are:

SMTP or Outgoing Mail: 465  (use SSL)

POP3 or Incoming Mail: 995

enable “This server requires a secure connection (SSL)”

If you’re having trouble sending mail but you’ve confirmed that encryption is active for SMTP in your mail client, try to configure your SMTP server on a different port: 587.

Check these FAQs if you experience loggin issues, such as unlocking your ‘Captcha’.

Read also the article by Quintys.

Microsoft Outlook Express to Windows Live Mail

Migrate Microsoft Outlook Express 6 to Windows Mail Live

Microsoft Outlook Express (OE) is end-of-life and replaced by Windows Mail Live (WML). Moreover, Outlook Express version 6 was bundled with Internet Explorer and could not be (re-)installed as a standalone application. Hence, the need to say goodbye to this Mail Client and welcome the new version, renamed to Windows Live Mail. This freeware Mail Client can be downloaded from the Microsoft Download Center.

Migration of your messages, address book and mail accounts from OE to WML should work fine, if you upgrade on the same computer with the same Windows version installed. However, moving these data from one computer to another may be challenging. Here are some steps that you can follow to make the transition successful:

1 backup all your Outlook Express data

Follow the steps explained in my ‘Microsoft Outlook Express – Housekeeping’ post.

2 install Windows Live Mail on the source system

Indeed, install Windows Live Mail first on your ‘old’ system to migrate the messages. Once Windows Live Mail is installed, you can import the OE folders and export them into a WML format. The conversion of these data is worthwhile, since WML will create a single file for each message.

3 install Windows Live Mail on the target system

Install Windows Live Mail on your ‘new’ system.
Import the Outlook Express internet account files (‘.aif’ file) and address book (‘.wab’ file).
Import the WML formatted messages from your ‘old’ system. After the import process, you will find your folders and messages under ‘Storage Folders’, ‘Imported Folder’, ‘Local Folders’


Now you’re done and your new system uses the new Microsoft Mail Client, with your mail account(s) and access to your (old) messages and address book.

How to unistall Microsoft Messenger

MSNshutdownMicrosoft Messenger

How to get rid of MSN Messenger?

UNINSTALL MESSENGER is a Freeware tool that will uninstall Windows Messenger on Windows XP platforms.

Finally, Microsoft discontinued Windows Live Messenger, also known as MSN Messenger, and shut down its service on April 8, 2013, the day the Iron Lady died.

Microsoft Outlook Express – open attachments

Outlook Express

Attachments cannot be opened !

For security reasons, some attachments are made inaccessible by Outlook Express.

‘Outlook Express heeft de volgende onveilige bestanden ontoegankelijk gemaakt’


Just forward the message (doorsturen) and you will be able to open or save the attached files.

Make sure you have your Anti-Virus scanner enabled before you open any file!

Microsoft Outlook Express – Restore Folders and Contacts Views

Restore Folders and Contacts Views

Volg deze stappen om Vensters voor Mappen en Contactpersonen herstellen:

1. Onder het menu ‘Beeld‘, kies voor ‘Indeling‘.

2. Vervolgens selecteer welke vensters moeten getoond worden:

  • Contactpersonen
  • Mappenbalk
  • Mappenlijst
  • Statusbalk
  • Werkbalk

klik in het vakje links van de opties (zie afbeelding hieronder):


3. Vervolgens klik ‘OK‘ om de selectie te bevestigen.

Microsoft Outlook Express – Import an Internet Account !

Microsoft Outlook Express – Import an Internet Account !

Follow these two steps to import the Outlook Express (OE) Account Settings.

1. Select in the Tools, Internet Accounts menu the file to import.

Locate the folder in which the Internet Account Settings File is stored.


2. Adapt the Server settings to the ISP configuration.

Edit the Internet Account Properties and check the Server Settings.