Posts matching “remote assistance”.

Remote Assistance – VNC and your Firewall

Check the Personal Firewall settings on the PC (it may block the incoming ports that are used by VNC).

If the PC is behind a router or firewall, you may need to enable port forwarding.

The picture below shows port forwarding on a SpeedTouch modem:

NAPT

More information about NAPT mode for SpeedTouch gear is available on the SpeedTouch posts.

Remote Assistance – VNC

The setup of a PC for Remote Assistance becomes alsmost as important as a good backup policy. Although granting access to your system may create security threats, temporary connections can be made without too many compromises.

VNC is a good Freeware software that helps you around on different OS platforms. In most cases only Component One will suffice to get the job done:

Component One: Install TightVNC or http://www.uvnc.com/index.html

Check here if your VNC Server is running and can be accessed from the Internet.

If you have any questions, check VNC FAQ-o-Matic

Check also my post on port forwarding with VNC.

Component Two: Install No-IP (optional)

For easy retrieval over the Internet, assign a DNS name to your PC. No-IP offers a free dynamic DNS support.

Component Three: Install Putty (optional)

If you are concerned about the security, you may get TightVNC and Putty to work

Remote Assistance – the easy way with Microsoft (XP and Vista)

To offer remote support you may use the Remote Assistance built in with XP and Vista. In this example an XP PC requested the assistance from a Vista PC.

First, make sure remote assistance is enabled: check the configuration settings and system properties.

Start the ‘Remote Assistance’ programme (Hulp op Afstand). Select ‘Invite someone to help’ (Iemand uitnodigen om te helpen).

 MS_RA01

This action will send a file (by email) to the person and the pc that will access your pc remotely.

You will need to give the email address of the person that will logon to your pc and define a temporary password (only for one session).

Once the person has received the file with the credentials, he/she can open the file and will be prompted for the password.

Note that the credential file will only be valid for a short while.

If the remote person wants to get control of the pc (Demander le contrôle), then this needs to be granted.

MS_RA02

Read more about using Remote Assistance on the Microsoft website

Remote Assistance – TeamViewer

Remote Assistance the easiest way with TeamViewer (XP, Vista and MacOS)

To offer remote support over the Internet for users at home behind firewalls and/or NAT routers, you may use the Remote Assistance software.

Follow the steps below to download the client software and start the remote assistance client software on your computer:

1. Download the TeamViewer QuickSupport client

This ‘thin client’ software is available for Windows and MacOS in different languages on the TeamViewer download pages.

Select For the instant customer: TeamViewer QuickSupport (see picture below)

you may click these links for direct download of this client in English or Nederlands or Español

TV01


2. Run the application (Exécuter – Uitvoeren)

once the download has been finished, execute the file and grant the operating system and firewall the rights to execute

the firewall and Vista defender module will show a security warning and ask your confirmation to run this application

TV02

when you execute the client software in Windows Vista, you will need to validate to authorise the execution of the application

TV03

the first time that the application runs, the firewall will request the authorisation to open the necessary ports

TV04


3. communicate the >ID< and >Password< to your helping partner

the client software will retrieve an ID and associated Password, which is required by your Helpdesk or helping partner

TV05

communicate the ID and Password to the ‘calling’ partner and wait for the connection to be established


4. (Install and) Run the TeamViewer client on the ‘support’ site

To establish a connection you will need the full version which connects to TeamViewer QuickSupport (for instant support).

The ‘calling’ partner needs to run the TeamViewer (full version) client and enter the ID and Password to connect.

This software is available for Windows and MacOS in different languages on the TeamViewer download pages.

Select For the supporter: TeamViewer (full version) (see picture below)

you may click these links for direct download of this client in English

TV06

Windows Best of Breed (Freeware) Software

Best of breed software

Who said the best things in life come for free? They do, check out my favourite FREEWARE list below.
The list is built of applications and tools that I am using or I have deployed. While many alternatives may exist, these are the ones that do the job for me.
There is no such thing as a free lunch, so you will need to tolerate some advertising or constraints in functionality. If you are willing to ‘pay that price’, you have a good deal.

Virus and Spam Protection

Backup Tools

  • appleFreeFileSync is a FREE backup and file synchronisation tool that works well for MacOS.
  • appleKeePassX is a FREE password manager that works well for MacOS. Use MiniKeepass for iOS.
  • SyncBack is a FREE backup and file synchronisation tool that works well for Windows XP, Vista and Windows 7 to 10.
  • KeePass is a FREE password manager that works well for Windows XP, Vista and Windows 7 to 10.

System Cleaning Tools

  • appleDr. Cleaner is a FREE system optimization tool that works well for MacOS.
  • CCleaner is a FREE system optimization tool that works well for Windows XP, Vista and Windows 7 to 10.
  • MyDefrag is a FREE system disk defragmenter and optimizer that works well for Windows XP, Vista and Windows 7 to 10.
  • EASEUS Partition Master is a FREE hard disk partition tool that works well for Windows XP.

File and Print

  • appleDr. Unarchiver is a FREE file compression tool that works well for MacOS.
  • appleFileZilla is a FREE file transfer client and server that works well for MacOS, Windows XP, Vista and Windows 7 to 10.
  • Cute PDF is a FREE PDF creator that works well for Windows XP, Vista and Windows 7 to 10.
  • ZipGenius is a FREE file compression tool.

Media Players

  • appleVLC is a FREE mediaplayer with great video codec support that works well for MacOS, Windows XP, Vista and Windows 7 to 10.
  • appleiTunes is a FREE mediaplayer and library tool that works well for MacOS, Windows XP, Vista and Windows 7 to 10.

Note: check out my posts on iTunes support

  • IrfanView is a FREE image viewer that works well for Windows XP, Vista and 7.
  • Foxit Reader is a FREE PDF reader that works well for Windows XP, Vista and 7.
 Browsers
  • apple Google Chrome is a FREE web browser that works well for Windows XP, Vista and Windows 7 to 10 as well as for MacOS.
  • apple Safari is a FREE web browser that works well for MacOS, Windows XP, Vista 7 & Windows 10.
  • apple Mozilla Firefox is a FREE web browser that works well for MacOS, Windows XP, Vista and Windows 7 to 10.

Note 1: Internet Explorer and Firefox have different implementation of ‘standards’ which causes unsimilar display results when you design web pages – (check out my posts on Mozilla Firefox).

Note 2: Mozilla performs better than Safari when it comes to file downloads and display of some web pages at particular websites.

Mail and Internet Phone

  • Windows Live Mail is a FREE mail client that works well for Windows XP, Vista and 7.

Note: Outlook Express is end-of-life and was my initial prefered mail client – (check out my posts on Outlook Express).

  • appleSkype is a FREE Internet Phone client and service that works well for MacOS, Windows XP, Vista and Windows 7 to 10.

Media Library and Conversion Tools

Note: check out my posts on Videora support

  • DVDVideoSoft.com offers a FREE collection of tools to work with DVD, video and audio files.
  • DVD Profiler is a DVD Collection Database Manager that works well for Windows XP, Vista and 7.
  • applecalibre is an ebook management tool that works well for MacOS, Windows XP, Vista and Windows 7 to 10.
  • appleMixxx is free, open source DJ software that works well for MacOS, Windows XP, Vista and 7.
  • Audacity is a FREE audio recorder and editor that works well for Windows and MacOS.

Note: check out my post on recording with Audacity

  • iTunes Sync is a FREE iTunes MP3 Player Integration tool that works well for Windows XP, Vista and 7.

Note: check out my posts on iTunes Sync support

Remote Assistance Tools

  • TeamViewer is a FREE Remote Assistance Client that works well for Windows XP, Vista and 7 to 10.
  • TightVNC and UltraVNC are FREE Remote Assistance Clients.

Note: check out my posts on Remote Assistance support

Enjoy the free ride!

Multimedia Streaming Devices: Philips SLM5500

Philips SLM5500

Philips SLM5500
My remarks on the Philips SLM5500/00 product are:
1) make sure you register the product through the SLM5500 setup procedure first (and do not do this from your PC)
2) make sure you have a stable and strong wifi signal on your SLM5500 (unless it is using a wired connection)
3) disable stand-by energy saving features on the PC that runs the Philips Media Manager (PMM)
4) if you want to enjoy Internet Radio, then make sure you have a stable Internet connection: high bandwidth (broadband) offered by a reliable ISP
5) the Philips Media Manager (PMM) was eventually replaced by TwonkyManager to support iTunes playlists.

My PMM setup, WiFi and Internet gateway was:
PMM, WiFi and Internet setup
My Streamium and TV connection was:
SLM5500 and TV

   

 

Intel inside, Idiot outside?
Best of breed software

 

Who said the best things in life come for free? They do, check out my favourite FREEWARE list.
Other software links are on the SEARCH page.

 

Web Mail Chat Phone
IE
Internet Explorer = FREE Web browser
WindowsMac OS
firefox
Firefox = FREE Web browser
WindowsMac OS
Outlook Express
Outlook Express = FREE Mail client
WindowsMac OS
gaim
GAIM = FREE Multi-Instant Messenger
Windows
aMSN
aMSN = FREE Instant Messenger
WindowsMac OS
Skype
Skype = FREE Internet Phone
WindowsMac OS
Virus Spam Protection
Ad-aware
Windows
AVG Anti-Virus
Windows
Spybot Search & Destroy
Spybot S & D = FREE Spyware Scanner
Windows
ccleaner
CCleaner = FREE system optimization tool
Windows
Media Library and Video conversion Tools
iTunes
iTunes = FREE Media Player
WindowsMac OS
DVD Profiler
DVD Profiler = FREE DVD Collection Database Manager
Windows
Videora iPod Converter = FREE Video Convenverter for iPod
Windows
Free Fast Mpeg Cut = FREE basic MPEG video editor
Windows
Media Players
ZOOM Player
ZOOM = FREE DivX Codec and Media Player

 

Windows
WinAmp
WinAmp = FREE Media Player
WindowsMac OS
File and Printing Tools
IrfanView
IrfanView = FREE Image viewer
Windows
xplorer2
xplorer² = FREE enhanced File Exploring
Windows
PDF Creator
PDF Creator = FREE PDF Creator (XP)
Windows
Cute PDF = FREE PDF Creator (Vista)
Windows
ZipGenius
ZipGenius = FREE Compression tool
Windows
FileZilla
FileZilla = FREE FTP Client and Server
WindowsMac OS
Soulseek
Soulseek = FREE File Sharing Client
Windows
KeePass
KeePass = FREE Password Safe tool
Windows
Remote Assistance Tools
TeamViewer
TeamViewer = FREE Remote Assistance
WindowsMac OS
uVNC
UltraVNC = FREE Remote Assistance
Windows
tight VNC
WindowsMac OS
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Legacy Desktop

 

intel Celeron chip
Intel Celeron (400 Mhz) based system
256 Mb RAM (64/64/128) – 128 Kb Cache RAM
PhoenixBIOS 4.0 Release 6.0 (4S4EB2X0.86A.0024.P17)

 

ST340016A
Hard Disk
cd24
Hewlett -Packard
cd-writer
SD-M1612
Toshiba
DVD-rom
Riva TNT2
Graphics card
RTL8139/810xRTL8139/810x
PCI Fast Ethernet adapter
two LAN cards

 

Desktop storage description

 

The Desktop PC’s Hard Disk is configured with two partitions:
one 8 Mb partition for the Operating System (Windows 2000 Pro) and the Programme Files,
one 32 Mb partition for the Data Storage.

 

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Wintel Laptop

 

Toshiba Satellite 1800-514
Toshiba
Computermodel: S1800-514
BIOS-versie: TOSHIBA Version 2.10
Celeron 1 GHz
128MB + 256MB
15GB 14″TFT DVD
 

USR5411 Wireless MAXg PC Card

 

Windows XP
 

ARCHOS ZIP MiniDrive Plus
Archos Zip Drive
PC Card, IDE / EIDE
100 MB – 3.3 MBps
QuickCam Messenger

 

File and Print services over TCP/IP have been disabled for security reasons. The IPX/SPX protocols have been installed to communicate with the Desktop PC for File and Print sharing.

 

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Wintel Desktop

 

AOPEN
300W Case
Black Housing
Windows XP
Professional Edition
Service  Pack 2
iiyama Vision Master 1451
Vision Master 1451

 

Logitech®
QuickCam® Zoom
Logitech QuickCam Zoom
Logitech®
TrackMan Marble+
Logitech Trackman Marble Plus
INTEL PIV 2600
Intel Pentium 4
512KB Cache Socket 478 800FSB
Boxed with cooler Hyper-Threading

 

APACER Memory module
2 x DDR 256MB 400Mhz PC3200
Kingston KVR400X64C3A/512
2 x 512Mb PC3200 CL3 184-Pin DIMM

 

ASUS P4P800-VM
AI Bios ver. 08.00.09 PPVM1701
Intel 865GE, P4 478 800FSB, VGA, SATA, 4DDR Dual Channel PC3200, 3PCI, SOUND, LAN
Logitech® Media Keyboard
Western Digital 160GB (WD1600JD)
SN WMAES4588646
WD Caviar SE SATA 8.9ms
7200rpm 8M Hard Drive

 

Apacer USB 2.0 Card Reader
S/N 26541001901544
Black – CF Type I & II, Microdrive, SM, MMC, SD, MS, MS/PRO + USB 2.0
NEC-3520 (Black)
599960350 - Firmware 3.04
16x DVD re-writer

 

ZIP Plus
Iomega ZIP Plus

 

MSI Star Key 2.0 Bluetooth USB Dongle
MSI Star Key 2.0

 

ASUS WL-167g
Asus Wireless USB

 

Desktop storage description

 

The Desktop PC’s Hard Disk is configured with two partitions:
one 15 Gb partition for the Operating System (Windows XP Pro) and the Programme Files,
one 145 Gb partition for the Data Storage.
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WinAMD Desktop

 

AOPEN QF50A (Black)
300W Case
AOpen QF50A Black
Windows XP
Professional Edition
Service  Pack 3

 

Benq T720
Benq T720

 

QuickCam Messenger
Amarina KBS8700
AMD Sempron 2600+
S462 (Socket A) Boxed
SN E106332C51538
1.833 Ghz
256KB L2 Cache 266FSB
Boxed with cooler

 

OCZ Memory
OCZ4001024V3 1024MB 400MHZ DDR
2 x OCZ4001024V3
1024MB 400MHZ DDR PC-3200

 

MSI K7N2G
ATX Mainboard – Socket 462 – Socket A
Supports Athlon XP, Duron and Sempron
NVIDIA® nForce2 IGP Chipset
333FSB, VGA, 5 PCI, SOUND, LAN
WinTV-PVR-150  Model 01046

 

Western Digital 80Gb
SN WCAM94847819
EIDE 8Mb ATA100 7200RPM

 

Western Digital 160GbWD1600JB
WD 160 GB, 7200 RPM, 8 MB Cache
Firmware Rev. 1-01
NEC 4571
Bose MediaMate®
Bose Mediamate Speakers
Logitech®
TrackMan Marble+
Logitech Trackman Marble Plus

 

Desktop storage description

 

The Desktop PC’s Hard Disk is configured with three partitions:

 

(C:) System    one 20 Gb partition for the Operating System (Windows XP Pro) and the Programme Files,
(D:) Data        one 55 Gb partition for the Data Storage.
(M:) Media    one 150 Gb partition for the Multimedia Data Storage (music and video).

 

The system runs with Windows XP SP3 and is connected to a flatscreen Sony TV (Bravia).

 

Additionally, changes have been made for security and to optimize the disk space use:

 

– ‘My Documents’ has been moved to the D: drive
to make this change, right click on the folder, select properties
in the Target tab, select Move
– ‘Temporary Internet Files’ folder has been moved to the D: drive
to make this change, go to the control panel and open Internet Options
in the General tab, select Temporary Internet files Settings
– ‘Temp’ folders have been moved to the D: drive
to make use of these folders, you must change the Environment Variables of the System Properties
create the directories first, then go to the control panel and open System
select Advanced of the System Properties and edit the environment variables:
in User variables:
Temp  -> replace %USERPROFILE% by D:
TMP    -> replace %USERPROFILE% by D:
in System variables:
Temp  -> replace %SystemRoot% by D:
TMP    -> replace %SystemRoot% by D:

 

Additional Keyboard Lay-outs have been added manually:

 

see full instructions at http://mai9.net/wiki/index.php?title=Windows_XP_(Stripped_to_the_Bone)

 

1. Find a computer with Win XP that uses the keyboard layout you want to use.
2. Run “regedit” and navigate yourself to the branch “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layouts”
3. Once there, browse through the sub-branches looking for the keyboard you want (“Spanish” is in branch “0000040a”). Export that branch to a file in a USB drive. Also, remember the filename from the value “Layout File” (in my case “KBDSP.DLL”).
4. Open the Start Menu and choose the “Run” command, type “%SystemRoot%\system32\” and then press Enter.
5. In that folder look for the .dll file that was in the regedit branch value “Layout File” (in my case “KBDBE.DLL”). Copy that file to the USB drive.
6. Unplug the USB drive from the regular WinXP and plug it to the machine with the WinXP Stripped to the Bone Edition. Copy the .dll to “%SystemRoot%\system32\”, and import the .reg file you created on the 3rd step.
7. By now you have done all the ‘hacking’, this last step is to activate the installed language: Go to “Regional and Language Options” in the control panel, move to the tab “Language”, click the “Details” button, on that window click “Add” to add the keyboard you want, click ok, select the keyboard in the drop down menu, click ok a couple of times and reboot. That’s all.
Microsoft File and Print Sharing has been disabled. File are shared through ftp with the FileZilla Server.
This allows any system (including Linux and Vista) to access files on my shared folders.

 

Services optimization has been done based on the list provided by TweakHound’s super tweaks.

 

Display settings have been set for optimal performance.
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BENQ Joybook R23E

 

BENQ Joybook R23E
512 Mb RAM – 60 Gb Disk
Windows XP
Professional Edition
Home Edition Service Pack 3

 

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ACER Aspire 2920

 

ACER Aspire 2920
Vista Home Premium SP2

 

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ASUS M6B00N Notebook PC

 

ASUS M6B00N Notebook PC
Windows XP Home SP3

 

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HP Pavilion dv9000 (HP Pavilion dv9253ea notebook PC)

 

HP Pavilion dv9253ea notebook PC

 

Vista Home Premium SP2

 

HP Pavilion (HP Pavilion zd7010EA Notebook PC)
Windows XP Home SP3

 

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External Storage Media

 

WDG1U3200
ICY DOCK MB122AKGF
LaCie 320 Gb USB
OneTouch4 Mini 160 GB
LaCie Big Disk Quadra
WD 320 GB, 7200 RPM, 8 MB Cache
ICY DOCK MB122AKGF
WESTERN DIGITAL 320GB 8MB (7200/100) WD3200JB
LaCie 320GB, 7200 RPM, 8 MB Cache
OneTouch4 Mini, 160 GB
LaCie Big Disk Quadra
2Tb
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Multimedia Streaming Devices
Streamium Café
Philips SLM5500Philips SLM5500/00

 

My remarks on this product:
1) make sure you register the product through the SLM5500 setup procedure first (and do not do this from your PC)
2) make sure you have a stable and strong wifi signal on your SLM5500 (unless it is using a wired connection)
3) disable stand-by energy saving features on the PC that runs the Philips Media Manager (PMM)
4) if you want to enjoy Internet Radio, then make sure you have a stable Internet connection: high bandwidth (broadband) offered by a reliable ISP
Twonky Vision
My PMM setup, WiFi and Internet gateway:
PMM, WiFi and Internet setup

 

My Streamium and TV connection:
SLM5500 and TV